Professional speaker and author, Shep Hyken, tells his famous story about the cab driver. This story is an amazing example of great customer service.
WHO IS SHEP HYKEN?
Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer and the Wall Street Journal and USA Today best seller The Cult of the Customer (http://www.CultOfTheCustomer.com). He is also the creator of The Customer Focus™ (http://www.TheCustomerFocus.com) program, which helps clients develop a customer service culture and loyalty mindset.
In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and thats just a few of the As!
Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.
(CPAE, or the Council of Peers Award for Excellence, is the National Speakers Associations Speaker Hall of Fame award for lifetime achievement in the area platform/speaking excellence. CSP is the international designation for Certified Speaking Professionals and is awarded to individuals for certain achievements and education in the speaking profession.)
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
Truthful Facts About Cash Gifting
Author: Tony Grubb
Here are some very important facts about cash gifting programs and their systems. Learn about the legalities as well as the importance of being in the right program for you. Out team will make sure you have the truthful facts about Cash Gifting and what it takes to be successful in this great opportunity.How to Make Money on the Internet
Small fortunes are made online every month. In this article I'm going to show you how to quickly grab your share so you can immediately make money on the internet.
How to Make Money on the Internet - Absolutely Easiest Way to Make Money With Your Computer!
By Chuck Rosseel
Small fortunes are made online every month. In this article I'm going to show you how to quickly grab your share so you can immediately make money on the internet.
How to Make Money on the Internet - Absolutely Easiest Way to Make Money With Your Computer!
By Chuck Rosseel
Small fortunes are made online every month. In this article I'm going to show you how to quickly grab your share so you can immediately make money on the internet.
Warrior Forum Sucking Wind?
This once promising marketing forum has fallen on hard times. Free speech is all but non existent over there. The brain dead Warrior Forum moderators ban hundreds of paying members every week. It's turned into a total scam.
Sports Betting Strategy Endorsed By Cash Gifting Cabbie?
I wish more folks could enjoy the pleasures of making money online instead of working a 9 to 5 job. I always encourage others
Cash Gifting Link Farm Cheaters
Is Cash Gifting Illegal or Legal? Here Is The Truth and Final Word
Targeted Traffic For Free
Learn how to drive traffic to your site in minutes.
I'm sure you have heard all the buzz about social bookmarking. Social bookmarking is one of the fastest ways to drive hordes of targeted traffic to your site.
Get Paid To Blog - Blogging to the Bank 3.0 - My Review
Blogging has been around for a few years now. Most people use blogs to record their thoughts and lives, while the select few use them as a free way to make a fortune. It's exactly what I do with this cash gifting blog as well as my many other blogs.
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